Mission
The Solutions Specialist is responsible for solving our clients' ecommerce problems and challenges with smart creative solutions. Additionally, to communicate effectively and efficiently at all times, keeping the wider team informed on progress and seeing each task through to resolution. The Solutions Specialist will work closely with Project Managers, Solutions Architects, Developers and Designers to achieve the business goals.
Role & Responsibilities
- Your primary responsibility is to find solutions to our clients problems, questions and requests
- Become a reliable technical support for our clients; helping our team to solve challenges
- Ensure that all support issues are dealt with within our target SLA
- Assist the team in transcribing client requirements into our project management system (Asana) in a clear and concise manner
- Assist the support team in carrying out monthly checks to ensure that all sites are optimised; proactively resolving any issues that arise
- Own our QA and testing processes: creating and outlining test plans and scenarios, undertaking rigorous cross-browser, cross-device and performance testing
- Assisting the team on projects, undertaking technical configuration, QA and testing
- Assist the team in identifying additional business services to help us deliver a proactive service to clients, for example user journey monitoring
- Expand and improve your personal knowledge and experience during your time with us
Competencies
- Organisation and Planning: Plans, organises and schedules available resources in an efficient manner. Focuses on key priorities
- Proactive: Fast learner, who demonstrates the ability to quickly and proficiently understand and absorb new information
- Attention to Detail: Does not let important details slip through the cracks or derail the resolution of a ticket
- Communication: Speaks and writes clearly and articulately. Maintains this standard in all forms of written communication
- Honesty / Integrity: Earns trust and maintains confidence. Does what is right, not just what is politically expedient. Speaks plainly and truthfully
- Ecommerce Knowledge: Has a good understanding of ecommerce and online retail. Experience specifically with Magento, Shopware, BigCommerce and Shopify, or similar ecommerce platform, would be beneficial
- Additional Skills: Knowledge of HTML/CSS & Google Environments (GA, GTM, GSC) is a plus
Salary and Benefits
Starting Salary: £40k
We undertake regular performance reviews and salaries are reviewed annually based on performance.
We pride ourselves on having a friendly and inclusive work environment. Benefits vary, but full-time members of staff can expect:
- A computer of your choice; a monitor can be supplied if required too
- Flexible hours, working remotely
- Unlimited holiday allowance, consisting of statutory entitlement (UK), plus bank holidays, plus between Christmas and New Year
- Weekly co-working in London with our London based team; monthly Support team meet ups
- Weekly self-driven training, plus industry recognised training and accreditation
Polite request—no recruitment agencies or outsourcing companies please
