Support & Ongoing Service

No maintenance contracts. No retainers. We don't believe in tying our clients into service contracts. We are good at what we do so we only charge for our time. After your site has been launched we then use Service Packages for all additional work.

Here at GPMD we have a very straightforward system for billing our customers for the services we provide.

Rather than tying you into a monthly maintenance or service contract we feel it’s far easier for you to pay for the time you actually use.

This is why we provide blocks of pre-paid time, which we call: Service Packs. Think of them like telephone top-up cards.

We have three sizes of service pack to choose from:

Small	Medium	Large
1 day of time 7 service hours	1 week of time 35 service hours	1 month of time 140 service hours

How’s does it work then?

Well, we have a secure intranet which gives us the ability to track every second of work we do on your account. This means we can be incredibly accurate so you really do only pay for the time you have used. In 2009 we are launching a new Customer Extranet, which will allow you to login 24/7 and check how many hours of service time you have remaining.You will also be able to monitor any support tickets that have been created.

What can I use my Service Pack time for?

That’s easy, everything. Here’s the most common uses:

General Support / Service	SilverStripe / Magento
Open Source software evaluation and implementation Consulting services Domain Registration Online marketing (email and editorial content) Search engine optimisation PPC (Pay-per-click) Advertising Accessibility testing PHP development Database development Testing	Design Training Development & customisations Content migration Project Management Installation Server administration Upgrades Documentation