Service Level Agreements

Your website is the face of your business

Let's face it. Anyone reading this will have a website and / or run a business. Now if our website had been taken off-line because of a hack or a bug within the CMS running it, our reputation would be damaged. We can't have that. Part of running a professional online presence is making sure you are keeping on top of technology and most importantly, security. This is why we have put together a simple, easy to adopt Service Level Agreement. Think of it as a form of website insurance, although, not exactly like insurance because you actually get services and value included in it.

What's included in our SLA?

Here's a brief list of what we include in our SLA's:

• All major software upgrades
• All minor software updates
• Emergency Security Patches
• GPMD Helpdesk / Priority Support
• Inclusive Service Time
• Response Time Guarantee
• System Up-time Guarantee & Secure Monitoring
• Resource Availability

Do you need an SLA?

If your online presence is important to you, then yes. We often have customers who try to save money by not adopting an SLA. This means that their CMS's / e-commerce solutions quickly move out of date and become security risks. After time we will be forced to upgrade the system, at this point it may involve a lot of time to move from the old version to the latest. This is where the process can become costly. An SLA limits your risk and gives you the peace of mind that we'll make sure everything is ok at all times.

How can I start an SLA with GPMD

We can only offer SLA's to our existing customers. This is because we know exactly what systems and code that we are guaranteeing.

If you would like to find out more about an SLA for your online solution just give us a call on 020 7183 1072.